We're Here to Help
Transitioning to Post-Quantum Cryptography is a complex undertaking, and our dedicated support team is committed to ensuring your success. We provide comprehensive technical assistance, architectural guidance, and rapid issue resolution for all our enterprise customers.
Support Channels
- Enterprise Portal: For high-priority technical issues, please log in to the Customer Success Portal to submit and track support tickets.
- Email Support: General inquiries and non-critical technical questions can be directed to support@qelens.com. We aim to respond within one business day.
- Dedicated Account Manager: Enterprise-tier customers should contact their assigned Technical Account Manager (TAM) for direct escalation and strategic guidance.
Documentation & Resources
Before submitting a ticket, we encourage you to consult our comprehensive knowledge base. Our documentation covers platform installation, policy configuration, API integration, and best practices for CBOM generation.
System Status
To check the operational status of our cloud-hosted analysis engines and APIs, please visit our System Status Page.